THE BEST HAIR CARE
How will I know my order was recieved?
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an order acknowledgement email confirming receipt of your order
How can I track my order?
Once an order has shipped, you will receive a shipment confirmation email containing your tracking information.
What is your return policy?
View full return policy here
What is your shipping and delivery policy?
View full shipping and delivery policy here
HAIR BY MARSAY
How do I remove my quick weave
Water. you can find this at any near by faucet. wet it completely as if you’re about to shampoo your hair. the cap will release and come off all in one piece. make sure you lift it from the back to the front to prevent pulling on your edges #savetheedges. Take down the braids and comb them out completely with water and conditioner. shampoo and condition as you normally would. Do not remove the cap while it's dry.
Do you have a favorite hair from your recommendation list?
I like them all, but my favs are:
Outre velvet brazilian natural yaki
Outre velvet remi
Outre duvessa yaki
Dream weaver perm yaky
Saga remy gold yaky
Milky way remy yaky
Milky way yaky
Long story short, yaki is the best because it’s not too shiny or thin and it looks more natural. You don’t want to look like those barbie dolls whose hair melts do you? By the way, i tried to press my dolls hair out with the iron, so that’s how i know it melts. Choose the texture and the price range that you are comfortable with from the list under the service description.
What length hair should I get for a bob?
Typically, 10-12 inches is good for a bob, but it depends on the style of the bob. It also depends on the length of your neck. I’m serious…it really does. If you are unsure, please forward your photo inspiration to (314) 249-0206 to confirm the length needed.
Can I use my old bundles?
You can use your old bundles if they are clean, dry, detangled, and free of all threads. Again, please make sure your bundles are completely dry.
I tried texting + calling you but I did not receive a reply.
I was sleep (j/k!). Contact hours are as follows:
Tuesday - Friday from 9am to 9 pm & Saturday 8am - 6pm
It is highly recommended to contact me during contact hours to avoid delayed replies. If you are contacting me outside of these hours, all calls + texts will resume during my normal contact hours.
Absolutely no business on Sundays or Mondays.
If you have a life-threatening emergency, please call 911!
What is the best way to contact you?
The best way to contact me is via phone call or text. I am closed on Sundays + Mondays, therefore, all calls and texts will be returned during business hours.
When does your next month schedule open?
On the 15th of each month the following month will open. For example, on 9/15 October's full schedule will be available.
To be notified click here
The date I want to book is grayed out. Are you booked?
The date is either not open yet or it is booked (because I’m poppin). Please check back on the site for cancellations and join the waitlist here.
I didn't see an opening; do you have a waitlist?
Yes, the waitlist is absolute only way to be notified if there is a cancellation. I do not add people via text, call, dm or email.
I also recommend checking back on the site periodically in between crying to see if there are any cancellations.
Can I reschedule my appointment?
Rescheduling is the responsibility of the client & can be done via your confirmation email. Appointments that are not rescheduled in the allotted time frame will forfeit the deposit. There are no exceptions.
Rescheduling is allowed once using the initial deposit up to 48 hours prior to your scheduled appointment time. This allows time for others to take advantage of the availability.
Deposit can only be applied to an appointment that is booked within 30 days of the initial appointment date. For example, a deposit can not be applied to an appointment in December that was originally booked in October.
How do I change my service?
Unfortunately, the system does not allow you to change your service. Due to every service being booked based on the time frame, please contact me at least 48 hours or more prior to your appointment if you want to change your service. The service you would like to change to will determine if the change is possible (i.e., if it is longer + not enough time available).
Please be mindful that I am out of the salon Sunday Monday and I am not available to make edits until business hours resume.
I didn’t see color on services list, do you offer it?
Color services are performed on regular clients only, on specific days, and require a consultation. No color services will be performed without a consult. Contact me at email@example.com with color consult as the subject.
How do I reschedule my appointment?
Via your confirmation email or by logging into your acuity account. Rescheduling is solely the responsibility of the client.
I am not sure what service I would like, can I add services at my appointment?
There is no guarantee that time will be available for additional services. All services must be booked at the time your original service is booked. If you know me, you know I’m very serious about staying on schedule. If you need assistance in deciding the service you want, please contact me directly.
Do you offer sew ins?
#nomaam Nope! I don’t like them or the process. I will not start doing them and i will not be offering that service in the future. #nomaam
Do you service kids?
No, but some of my clients make me feel like I’m doing a kid’s hair.
Am I driving you crazy?
What forms of payment do you except?
I do not accept cash app. Have you ever read those reviews? Issa scam! Yikes!
Cash, debit & credit cards (convenience fee will be applied), zelle, and apple pay are accepted.
Are deposits refundable?
Deposits are not non-refundable; however, they can roll over to your next appointment if your appointment is rescheduled via your confirmation email 48 hours prior to your scheduled appointment time. Only one roll over is allowed and must be used within 30 days of the initial appointment date.
Due to high demand, there are no exceptions for last minute cancellations. Please understand when appointments are cancelled at the last minute, they affect me, as well as my clients. It upsets me and my homegirls.
What is your current mood?